788go Privacy Policy

1 Introduction and Scope

This Privacy Policy ("Policy") describes how 788go ("Company," "we," "us," or "our"), operating the online gaming platform at 788go.cam, collects, uses, discloses, and safeguards personal information provided by users ("you," "your," or "player") in connection with the services offered on our platform.

As a PAGCOR-licensed online casino operator in the Philippines, 788go is committed to protecting your privacy and complying with the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations (IRR), and all relevant guidelines issued by the National Privacy Commission (NPC). This Policy applies to all personal data collected through our website, mobile applications, customer service interactions, and any other touchpoints where you engage with 788go.

By registering an account, depositing funds, or using any service provided by 788go, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and use of your personal information as described herein.

2 Information We Collect

788go collects various categories of personal information to provide, secure, and improve our gaming services. The types of information we collect include:

A. Information You Provide Directly:

• Account Registration Data: Full name, date of birth, gender, email address, mobile phone number, residential address, government-issued identification number (e.g., passport, driver's license, UMID, or other valid ID as required by PAGCOR).
• Payment Information: Details related to deposits and withdrawals, including bank account numbers, GCash or PayMaya wallet IDs, cryptocurrency wallet addresses, and transaction history. Note that 788go does not store full credit card numbers; payment processing is handled by third-party payment processors certified under PCI DSS standards.
• Identity Verification Documents: Copies of government-issued IDs, proof of address (e.g., utility bills, bank statements), and selfie photos for Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance.
• Communications: Records of your correspondence with our customer support team via live chat, email, or phone, including any feedback, complaints, or inquiries you submit.

B. Information Collected Automatically:

• Gameplay and Transaction Data: Records of all bets placed, games played, winnings and losses, bonus claims, and wallet activity on the 788go platform.
• Device and Connection Information: IP address, device type, operating system, browser type and version, screen resolution, time zone, language preferences, and unique device identifiers.
• Cookies and Tracking Technologies: 788go uses cookies, web beacons, and similar technologies to enhance user experience, analyze traffic patterns, detect fraudulent activity, and personalize content. For details on how we use cookies, please refer to Section 9 of this Policy.
• Geolocation Data: With your consent, we may collect geolocation information to verify that you are accessing the platform from a jurisdiction where online gambling is lawful.

C. Information from Third Parties:

• Data obtained from payment service providers, fraud detection agencies, identity verification services, and marketing partners to support account verification, payment processing, and security monitoring.

3 How We Use Your Information

788go processes your personal data for the following lawful purposes:

• Account Management: To create, verify, and maintain your 788go account, process your login credentials, and enable access to real-money gaming services.
• Transaction Processing: To facilitate deposits, process withdrawal requests, manage your account balance, and reconcile financial records. All financial transactions are logged for audit and compliance purposes.
• Compliance and Legal Obligations: To verify your identity, age, and eligibility in accordance with PAGCOR regulations. To comply with AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) obligations as required by Republic Act No. 9160, as amended. To respond to lawful requests from government authorities, regulators, or law enforcement agencies.
• Fraud Prevention and Security: To monitor and analyze account activity for signs of unauthorized access, collusion, bonus abuse, or other violations of our Terms & Conditions. To protect the integrity of the gaming platform and ensure fair play.
• Customer Support: To respond to your inquiries, resolve complaints, and provide assistance with technical issues or account-related concerns.
• Marketing and Promotions: With your consent, to send you promotional offers, newsletters, bonus announcements, and updates about new games or features on 788go. You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by adjusting your account preferences.
• Platform Improvement and Analytics: To analyze usage patterns, conduct research on player behavior, improve our website and mobile app performance, and develop new features or services tailored to user preferences.
• Responsible Gaming: To enforce self-exclusion settings, deposit limits, and other responsible gaming tools designed to promote safe and controlled play.

4 Legal Basis for Processing

Under the Data Privacy Act of 2012, 788go processes your personal data based on one or more of the following legal grounds:

• Consent: Where you have given explicit consent for specific processing activities, such as receiving promotional emails or using geolocation services.
• Contractual Necessity: To perform our obligations under the Terms & Conditions you agreed to upon registration, including processing payments and providing access to gaming services.
• Legal Obligation: To comply with laws, regulations, and PAGCOR directives, including KYC, AML/CFT, tax reporting, and licensing requirements.
• Legitimate Interests: To protect the security and integrity of the platform, prevent fraud, enforce our policies, and improve user experience, provided that such interests do not override your fundamental rights and freedoms.

5 Data Sharing and Disclosure

788go does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients under strict confidentiality and data protection agreements:

• Service Providers: Third-party vendors who assist us with payment processing, identity verification, fraud detection, cloud hosting, customer support platforms, email distribution, and analytics. These providers are contractually obligated to handle your data securely and only for purposes specified by 788go.
• Gaming Content Providers: Game developers and software suppliers (e.g., JILI, Pragmatic Play, Evolution Gaming) whose content is featured on 788go. These providers may receive limited gameplay data to monitor performance and ensure game integrity.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), and other governmental bodies as required by Philippine law.
• Legal and Professional Advisors: Lawyers, auditors, consultants, and other professional advisors engaged by 788go for compliance, legal representation, or business advisory purposes.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of substantially all 788go assets, your personal information may be transferred to the successor entity, subject to the same privacy protections outlined in this Policy.
• Law Enforcement and Courts: Where disclosure is required to comply with a subpoena, court order, or other valid legal process, or to protect the rights, property, or safety of 788go, our users, or the public.

6 Data Retention

788go retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Specific retention periods include:

• Account Data: Maintained for the duration of your active account and for a period of five (5) years following account closure, as required by PAGCOR regulations and AML/CFT laws.
• Transaction Records: Financial and gameplay transaction logs are retained for a minimum of five (5) years to support audit requirements, tax filings, and potential dispute resolution.
• Communications and Support Tickets: Retained for up to three (3) years unless longer retention is required for legal or regulatory purposes.
• Marketing Consent Records: Maintained for as long as your account remains active, or until you withdraw consent, plus an additional period to demonstrate compliance with applicable regulations.

Upon expiration of the applicable retention period, 788go will securely delete or anonymize your personal data in accordance with industry best practices and legal requirements.

7 Data Security Measures

788go employs robust technical, organizational, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your device and the 788go platform is encrypted using industry-standard SSL/TLS protocols. Sensitive personal information stored in our databases is encrypted at rest.
• Access Controls: Access to personal data is restricted to authorized personnel only, based on role and necessity. All staff with access to sensitive information undergo background checks and regular training on data protection and confidentiality.
• Network Security: 788go employs firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS) to safeguard our infrastructure against cyber threats.
• Regular Audits and Testing: We conduct periodic security audits, vulnerability assessments, and penetration testing to identify and remediate potential weaknesses in our systems.
• Incident Response Plan: In the event of a data breach, 788go has an incident response protocol to promptly contain the breach, assess its impact, notify affected individuals, and report the incident to the National Privacy Commission as required by law.

While we take all reasonable precautions to protect your data, no system is entirely immune to security risks. You are responsible for maintaining the confidentiality of your login credentials and for any activity that occurs under your account.

8 Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal information:

• Right to Access: You may request a copy of the personal data we hold about you, including the purposes of processing and the categories of data collected.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal information in your 788go account.
• Right to Erasure: You may request deletion of your personal data, subject to legal and regulatory retention requirements. Note that certain information must be retained to comply with PAGCOR and AML/CFT obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to our need to demonstrate compelling grounds for continued processing.
• Right to Data Portability: Where technically feasible, you may request that we transfer your personal data to another controller in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.
• Right to Lodge a Complaint: If you believe 788go has violated your privacy rights, you may file a complaint with the National Privacy Commission at www.privacy.gov.ph.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Privacy Rights Request." We will respond to your request within fifteen (15) business days, or within such other timeframe as required by applicable law.

9 Cookies and Tracking Technologies

788go uses cookies, web beacons, pixels, and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that allow us to recognize your browser and capture certain information.

We use the following types of cookies:

• Essential Cookies: Necessary for the operation of the website. These cookies enable core functionalities such as secure login and account access.
• Performance Cookies: Collect information about how visitors use our site, such as which pages are most frequently visited. This data helps us improve site performance and user experience.
• Functional Cookies: Allow the website to remember choices you make (e.g., language preferences, region) and provide enhanced, personalized features.
• Targeting/Advertising Cookies: Used to deliver relevant advertisements and measure the effectiveness of marketing campaigns. These cookies may track your browsing activity across multiple websites.

You may manage your cookie preferences through your browser settings. Note that disabling certain cookies may limit functionality on the 788go platform. For more information on how to control cookies, visit www.allaboutcookies.org.

10 International Data Transfers

Your personal information may be stored and processed in data centers located in the Philippines or in other jurisdictions where 788go's service providers operate. When we transfer data outside the Philippines, we ensure that appropriate safeguards are in place, such as standard contractual clauses or other legally recognized transfer mechanisms, to protect your information in accordance with Philippine data protection laws.

By using 788go, you acknowledge and consent to the cross-border transfer of your personal data as necessary to provide our services.

11 Children's Privacy

788go does not knowingly collect personal information from individuals under the age of 21. Our services are intended solely for adults who meet the legal gambling age in the Philippines. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information and terminate the associated account.

Parents or guardians who believe their child has provided personal information to 788go should contact us immediately at [email protected].

12 Changes to This Privacy Policy

788go reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated to you via email or through a prominent notice on our platform. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

Your continued use of 788go following the posting of any changes constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

13 Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how 788go handles your personal information, please contact our Data Protection Officer:

788go Data Protection Officer
Email: [email protected]
Subject Line: "Privacy Inquiry"
Response Time: Within 15 business days

For general customer support inquiries, you may also reach us via our 24/7 live chat feature available on the 788go platform.